EXCHANGE & RETURN POLICY
PAMELA SMITH offers an Exchange / Store Credit policy only.
Please note that cash refunds are not available.
Exchange / Store Credit Policy
Orders Within Lebanon
PAMELA SMITH has a 24-hour exchange/store-credit policy for orders within Lebanon.
You have 24 hours from the day you receive your order to notify us if you would like to request an exchange or store credit.
Exchange or store-credit requests can be submitted through:
Email: pamelasmithdesign@outlook.com
WhatsApp: +961 03 35 89 35
Cancellation Policy
You may request to cancel your order only if the order has not yet been shipped.
Once you inform us that you would like to cancel your order, you will receive store credit for the amount paid.
Please notify us of your cancellation request as soon as possible after placing the order.
Exchange Policy
You are eligible to exchange your purchase for:
- Another size
- Another color
- A different product
All products must be returned in their original condition.
The product must not be:
- Worn
- Altered
- Damaged
Exchange Process
To submit an exchange request, please contact our team with:
- The item you would like to exchange
- Your Order ID
- The new product or size you would like to receive
Once the exchange request is approved, the original product will be collected and the replacement product will be delivered.
Delivery charges may apply according to the delivery company’s rates.
Return Conditions
For a return to be accepted, the product must be returned in its original condition as received.
The product must not be:
- Worn
- Washed
- Altered
- Damaged
All original labels and tags must remain attached.
PAMELA SMITH reserves the right to refuse a return or exchange if the returned product does not comply with this policy.